All skills
Service
Frontline onboarding over WhatsApp
A new employee asks on WhatsApp and gets an answer from the procedures. No app, no two-day training.
WhatsAppSharePoint / DriveHR
When to run it
A message from an employee to the organization's WhatsApp number.
The steps
- 01Identifies the employee and their role
- 02Answers only from approved procedures, citing the source
- 03Escalates to a person when there is no approved answer
- 04Records recurring questions, to update the procedures
What comes out
Instant answers for employees, and a monthly list of procedure gaps.
SKILL.mdClaude Code · Skills
--- name: frontline-onboarding description: A new employee asks on WhatsApp and gets an answer from the procedures. No app, no two-day training. category: Service --- ## When to run it A message from an employee to the organization's WhatsApp number. ## The steps 1. Identifies the employee and their role 2. Answers only from approved procedures, citing the source 3. Escalates to a person when there is no approved answer 4. Records recurring questions, to update the procedures ## What comes out Instant answers for employees, and a monthly list of procedure gaps.
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This is what a Tuesday morning looks like, three months after we start:
- The procurement manager doesn't type orders. She approves them.
- The shift manager gets a brief at 6:50, before he walks onto the floor.
- The IT person answers questions. He is no longer the bottleneck.