What we learned this week in the field.
No AI news. Only what we saw at clients, what worked and what didn't.
Why we don't sell agents
Every vendor wants to sell you an agent. We learned the hard way that it is a bad product for an organization that isn't ready for it.
Your data doesn't leave. Here is how that actually works
The first question on every call with a head of IT. A one-page answer, without big words.
Already have bots? Validate first, build second
An organization that already built bots on Copilot Studio and has a waiting backlog. The first step is not building another one.
A one-page AI policy for your organization
You don't need a 40-page document. You need five decisions, written down, that every employee understands.
WhatsApp as the interface for field staff: why you don't need an app
Every new app for field staff dies within a month. The interface already open on their phone is the right one.
What MCP is, in the language of a VP Operations
The term that will appear in every proposal you get this year. Three minutes, nothing technical.
Got a process that's blocking the organization? Let's open it.
30 minutes. No selling, no slides. We map the first step together and check whether there is ROI here.
- The procurement manager doesn't type orders. She approves them.
- The shift manager gets a brief at 6:50, before he walks onto the floor.
- The IT person answers questions. He is no longer the bottleneck.