All skills
Service
Service inquiry reply draft
For every incoming inquiry: tagging, routing to the right agent, and a reply draft from the procedures and documents.
Service deskKnowledge baseGmail
When to run it
Every new inquiry in the service system or by email.
The steps
- 01Tags by topic, product and urgency
- 02Searches for an answer in procedures, the knowledge base and similar inquiries
- 03Writes a draft in the company tone, with a link to the source
- 04Routes to an agent, who approves or edits and sends
What comes out
A tagged inquiry with a ready draft. The agent sends, not writes.
SKILL.mdClaude Code · Skills
--- name: service-reply description: For every incoming inquiry: tagging, routing to the right agent, and a reply draft from the procedures and documents. category: Service --- ## When to run it Every new inquiry in the service system or by email. ## The steps 1. Tags by topic, product and urgency 2. Searches for an answer in procedures, the knowledge base and similar inquiries 3. Writes a draft in the company tone, with a link to the source 4. Routes to an agent, who approves or edits and sends ## What comes out A tagged inquiry with a ready draft. The agent sends, not writes.
Got a process that's blocking the organization? Let's open it.
30 minutes. No selling, no slides. We map the first step together and check whether there is ROI here.
This is what a Tuesday morning looks like, three months after we start:
- The procurement manager doesn't type orders. She approves them.
- The shift manager gets a brief at 6:50, before he walks onto the floor.
- The IT person answers questions. He is no longer the bottleneck.